At VANA Apparel Store, we design our timeless pieces to fit and flatter, but we understand that sometimes an exchange or return may be needed. Our return process is crafted with the same care and attention to detail as our collections—simple, sophisticated, and designed for your convenience.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn, unwashed, and in original condition
  • With all tags attached
  • In the original packaging

Note: For hygiene reasons, we cannot accept returns on swimwear bottoms or any intimate apparel unless the item arrives defective.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer care team at [email protected] within 15 days of receiving your order. Use our template below for faster processing.
  2. Wait for Authorization: We’ll respond within 1-2 business days with return instructions and an RMA number.
  3. Ship Your Return: Package the item securely and include the RMA number clearly on the package. We recommend using a trackable shipping method.
  4. Processing: Once received, we’ll inspect your return and process your refund or exchange within 3-5 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. For exchanges:

  • We’ll cover the cost of shipping your new item if the exchange is due to our error
  • Otherwise, standard shipping rates apply for the new item

Refund Information

Refunds will be issued to your original payment method within 7-10 business days after we receive and inspect your return. Please note:

  • Original shipping fees are non-refundable
  • International customers: Duties and taxes are non-refundable
  • PayPal refunds may take additional processing time

Exchange Policy

We’re happy to exchange your item for a different size or color, subject to availability. If your desired exchange item is out of stock, we’ll issue a refund instead.

Return Request Template

For faster processing, please include this information when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear VANA Customer Care, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item Name: – Size/Color: – Reason for Return/Exchange: [For exchanges only] I would like to exchange for: – Item Name: – Size/Color: Please let me know the next steps. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]

International Returns

For our global customers outside the U.S.:

  • Mark the package as “Returned Goods” to avoid customs fees
  • We cannot refund original customs duties or taxes
  • Return shipping costs are the customer’s responsibility

Have questions? Our Panama City-based team is happy to help at [email protected]. We’re committed to making your VANA experience as effortless as our one-piece ensembles.