At VANA, we believe fashion should be effortless—from browsing our collections to receiving your carefully packaged pieces. Below you’ll find answers to our most frequently asked questions about our versatile wardrobe essentials, global shipping, and seamless shopping experience.
Product Questions
What types of clothing does VANA specialize in?
We offer thoughtfully designed wardrobe essentials for the modern woman, including:
- Effortless Tops that transition from day to night
- Signature Bottoms for versatile styling
- Timeless Dresses for every occasion
- Sophisticated One Piece ensembles
How do I choose the right size?
Each product page includes detailed size charts. Our pieces are designed with real women in mind, offering comfortable yet stylish fits that flatter various body types. When in doubt between sizes, we recommend sizing up for a more relaxed fit.
Shipping & Delivery
Where does VANA ship?
We proudly ship worldwide to confident women everywhere! Currently, we’re unable to deliver to some remote areas in Asia. If you’re unsure about your location, please contact our team at [email protected].
What shipping options are available?
We offer two thoughtful shipping solutions:
- Standard Shipping ($12.95): Via DHL or FedEx, arriving in 10-15 days after processing (1-2 business days)
- Free Shipping: For orders over $50 via EMS (15-25 days after processing)
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. Our premium carriers provide detailed tracking so you can follow your VANA pieces from our sunny Panama City headquarters to your closet.
Returns & Exchanges
What is your return policy?
We offer 15-day returns from the delivery date because confidence should come standard with every VANA piece. Items must be unworn, unwashed, and in original condition with tags attached.
How do I initiate a return?
Simply email our team at [email protected] with your order number and the items you’d like to return. We’ll provide a return authorization and instructions to ensure your experience remains seamless.
Payments & Account
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for your convenience.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. Your payment details are never stored on our servers.
Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save favorites, and enjoy faster checkout for future purchases.
Contact & Support
How can I contact VANA customer service?
Our style consultants are always happy to help at [email protected]. We typically respond within 24 hours.
What are your business hours?
Our team is available Monday-Friday, 9am-5pm EST at our headquarters: 1405 Hickory Avenue, Panama City, US 32401.
Still have questions? Explore our collections at www.beachbabewear.com or reach out—we’re here to make your VANA experience as effortless as our designs.